Refund Policy
REFUND REQUIREMENTS
We require customers to ship back at least 80% of the original order of opened product to:
JarBee Coffee
5435 Bull Valley Road, #300
McHenry, IL 60050
If customer is requesting a product refund or an exchange the product must be returned as unopened. If in the event that a product has been opened and the customer is unhappy with the product the customer may be eligible to receive a refund if and only if 80% of the original bag is returned. If you are unsure of what 80% of your product is, please see table below. If more than one (1) bag of coffee was opened and customer is seeking return on more than one product we have the right to refuse the return request. Upon receipt of the product we will review the request and issue credit/exchange for the prior purchase. You must make contact with Customer Service with-in 15 days upon the delivery and the product must be received back in our warehouse within 30 days from the delivery date.
1/2 lb bag: Must return at least 6oz.
1lb bag: Must return at least 12oz.
2lb bag: Must return at least 25oz. (1.6lbs)
5lb bag: Must return at least 4.0 lbs
*If you do not return any product, you will not receive any refund or be able to exchange the product.
SHIPPING COST
Shipping costs are non-refundable. Shipping is part of the transaction, not the product. If the product is defective or damaged, we will refund your shipping cost incurred shipping the product back to JarBee (UPS or FedEx ground only) and then send you a replacement product at no additional cost to the customer. If a product is exchanged or returned for credit, then the customer is responsible for the return shipping costs, reshipping costs, and any damaged incurred on the way to JarBee Coffee. All shipments will be made via FedEx Ground. Customers are responsible for upgrades to FedEx ($8.95) Next-Day Air (per invoice), 2ND Day Air (per invoice), or 3RD Day Select (per invoice).
